14 days after purchase and it still hasn't worked, June 24, 2009
I purchased this TV on the 11th of June. The interaction with Amazon & the shipping company was excellent.
However, when the TV arrived and I plugged it in, it turns on for about 30 seconds, I can hear sound, but no picture. The TV then shuts itself off.
After going through the troubleshooting guide and trying all the ...read full review
I purchased this TV on the 11th of June. The interaction with Amazon & the shipping company was excellent.
However, when the TV arrived and I plugged it in, it turns on for about 30 seconds, I can hear sound, but no picture. The TV then shuts itself off.
After going through the troubleshooting guide and trying all the recommended steps, same result.
So, I contacted Mitsubishi customer service, and this is where things really got interesting.
I spoke with a number of individuals who basically took me through the same troubleshooting steps found in the manual, only much more slowly than someone with basic reading comprehension skills might expect. After repeated attempts at this, the TV unsurprisingly still did not work.
I was then referred to a local, authorized service company to have a technician come out and fix the TV.
However, after contacting said service company, they decided that they needed written confirmation from Mitsubishi that they would indeed be paid for their services.
So, back to customer service. Again.
This time after going through the menu & getting the normal level 1 technican, I was finally transferred to the Mitsubishi corporate office, and was put in touch with a gentleman named Mike.
Mike was kind enough to get in touch with the Mitsubishi authorized service dealer and explain to them that, being an authorized Mitsubishi service dealer & the TV being under warranty, that they would in fact be paid for their services. At this point there was a glimmer of hope.
Or maybe not.
The service technician arrived at my place on Friday, 6/19. Great guy, prompt, very informative, did everything he could...same result. No picture.
Mike happened to call while the service tech was at my residence, and he spoke to both the technician and myself. We all agreed that the TV was defective and new parts would be ordered on Monday. Mike also assured me he would call on Monday, 6/22 and inform me of the progress, confirm that the parts had been shipped, and give me an estimate of when I might have a working TV.
Monday came around, no call from Mike. So, I got back on the phone with Mitsubishi. The woman I spoke with informed me that we needed to wait until Tuesday to see if the parts had been ordered & shipped, and that I would receive a call.
Tuesday...no call. So, back on the phone. Pretty much the same thing, not sure if parts had been ordered or shipped, we'll get a hold of you on Wednesday.
Wednesday...no call. Back on the phone. This time I was informed that Mike was out of the office, but I was told that the parts had been shipped...on 6/23. I asked whether they had sent them overnight, the answer was no. Apparently a cost saving measure on the part of Mitsubishi.
The best guess that they could give me was that the parts would arrive to the service provider on Monday, 6/29 or Tuesday, 6/30. At that point the service provider would schedule another appointment to come out.
So, maybe sometime the week of 6/29...a full 18 days after the date of purchase.
I did some more inquiring, and found out a few more gems of information that future Mitsubishi buyers might not be aware of.
1. If you are shipped a defective TV, Mitsubishi will first try to repair it.
2. If the first repair (ie, replacement parts are defective as well or the problem was inadequately diagnosed), Mitsubishi will then schedule a 2nd repair. Repeat process.
3. Only after 2 unsuccessful attempts to repair will a new TV be shipped out from the manufacturer.
That being said, it's looking like I will not have a working TV for a good month after purchase, and if this repair attempt doesn't work, it's quite possible that it may be another month after that.
I asked Mitsubishi if this was standard procedure as opposed to just shipping out a new TV. It is under warranty, right? They said it was. I asked why, and was informed that it is more cost effective to do it this way. Well, of course it is...for Mitsubishi.
It would have also been more cost effective for me had I purchased a refurbished TV in the first place. Unfortunately, I bought a new one, but will end up with a repaired TV before even getting a chance to turn it on.
From what I understand from other reviews, it's a great TV when it works. I wouldn't know at this point. It looks really nice...black and shiny, but if I wanted a 60" table top ornament for my den that does nothing other than sit there, I probably would have taken a less expensive route.
I have purchased Mitsubishi products before, and have generally been satisfied. However, after this ordeal, never again.
I'm hoping that my experience isn't common. However, those of you thinking of purchasing this or any other TV from Mitusbishi, please take into account of what you can expect if you are shipped defective merchandise.
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Excellent value for the money, May 26, 2009
This is our 4th HDTV since 2001. We sold the first one (a Mits CRT RPTV) before making a cross-country move in 2004, the second is a first gen 2004 Mits 720p DLP still in service with us, the third is a 42" Sony LCD 720p from 2005/6 that recently went to a niece as a college grad present, and now this Mits 6th gen 1080p DLP (replacing the Sony)....read full review
This is our 4th HDTV since 2001. We sold the first one (a Mits CRT RPTV) before making a cross-country move in 2004, the second is a first gen 2004 Mits 720p DLP still in service with us, the third is a 42" Sony LCD 720p from 2005/6 that recently went to a niece as a college grad present, and now this Mits 6th gen 1080p DLP (replacing the Sony).
Wow, how much better and more reasonably priced HDTVs have gotten since 2001! Really, rejoice over that fact. Even comparing this new WD-60737 to our 62" 2004 Mits WD-62725 is quite the eye opener in how far things have come, while getting a lot cheaper on the way.
The picture on this new Mits is much brighter (and, yes, we've had the mirrors on the old one cleaned and the bulb replaced) and with much better contrast.
1080p vs 720p, of course. Also a much more refined and mature bag of processing techniques (Smooth120hz, Deep Field Imager, etc) to improve the picture. SD pictures, particularly SD digital, definitely look nicer to me on this set than the older DLP. Better upscaling tech (Plush1080) no doubt. Setup was a snap, and the new device menu only shows me what inputs are actually attached rather than making me scroll through all the possibilities like the old model did.
I also really love the fact that when you turn this TV off, it blanks the screen. . .but for the first 60 seconds it is still really in a standby mode ready to leap back to life in a second or so. If you own one of the older DLPs you know how nice that feature is --either you hit the wrong button, or a cat stepped on the remote, or you just changed your mind; whatever. . . now it doesn't need to be a 30 second process to get back to watching TV.
Our 2004 weighs 165lbs (which at the time we considered to be a wonderful upgrade over the nearly 300lb CRT RPTV it was replacing). This 2009 weighs 64lbs! Pretty much you only need two people to carry it because of the size, not the weight!
Seriously, if you really like BIG screen TVs and have the room for it, there is nothing that can touch the value of these new Mits DLPs while still providing excellent picture quality.
Now the bad news, which isn't so terrible. The onboard sound is lousy. Well, onboard sound is *always* lousy. This is what keeps home theater sales going. Also, the remote is relatively hideous --small, no backlight, uncomfortable menu buttons, and not terribly intuitive to find things like the "Format" button which get used a lot. Invest in a nice programmable remote.
Lastly, I wasn't terribly impressed with the speed of changing digital channels using the OTA tuner. If you are hooked up to cable or satellite, this won't be an issue for you. If you are hooked up to an antenna, I found it took a little over 3 seconds to go from one digital channel to the next. That's slower than that 3 yr old Sony we just gave away to our niece.
Yes, this set still has the inherent limitations of DLP. If your setup and regular viewers require that people will need to watch the set from severe angles to right or left or below (like laying on the floor directly in front of the set) on a regular basis, then DLP is probably not your best choice --go look at plasmas. The viewing angles on this set are definitely better to the sides than our 2004 DLP, but at severe angles (say > 60% off center) it definitely dims. And "close below" like laying on the floor two feet away is just bad. However, if that doesn't describe your viewers, and for most families it wouldn't, then you will be fine.
But, overall, I am *very* impressed with this Mits DLP at the price (the 2004 62" Mits I mentioned upstream set us back $3,000) and wouldn't hesitate to reccomend it to anyone, particularly those who really appreciate what a BIG screen brings to the TV/movie watching experience. minimize
GO DLP, May 20, 2009
I've had this TV for about a month now and it is very nice. The HD channels are terrific. The TV is super light, especially for the size of it. I was a Vizio guy (getting the most out of my dollar) but I have to say Mitsubushi DLP technology has me considering putting my Vizios on EBAY. There are two things to consider:
1) The sound is...read full review
I've had this TV for about a month now and it is very nice. The HD channels are terrific. The TV is super light, especially for the size of it. I was a Vizio guy (getting the most out of my dollar) but I have to say Mitsubushi DLP technology has me considering putting my Vizios on EBAY. There are two things to consider:
1) The sound is not that of excellent quality however i tried my HD sound receiver and it works great.
2) There are slight delays when turning on the TV, changing the channel and volume controls (nothing too drastic about 2 second delays)whenever you havent used those controls for a while (sort of like the TV goes into a stand-by mode). Dont know if that common with DLPs.
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This Mitsubishi DLP blew me away!!!!, June 2, 2009
We were considering replacing our older Panasonic CRT 47" 1080i rear projection TV, but it was working fine......until Friday night!! The TV kicked the bucket, so we went out looking & read some reviews here on Amazon for various DLP's, Plasmas & LCD's. I wanted something larger than 55" and in 1080p. After looking at several TVs (plasma & LCDs)...read full review
We were considering replacing our older Panasonic CRT 47" 1080i rear projection TV, but it was working fine......until Friday night!! The TV kicked the bucket, so we went out looking & read some reviews here on Amazon for various DLP's, Plasmas & LCD's. I wanted something larger than 55" and in 1080p. After looking at several TVs (plasma & LCDs) we kept going back to this Mitsubishi WD-60737....it just had an amazing picture! As luck would have it, a local retailer had it on SALE for $995.00!! WOW! We bought the Mitsubishi DLP, a Panasonic Blu-Ray player and TV stand all for under $1,500.00!!
Once we got it home and out of the box, we played SD cable channels (these actually looked better than expected, we were impressed that the stations did NOT look grainy) and HD cable channels (absolutely stunning.....HD Nascar & HD baseball was breath-taking). Once we had the Panasonic Blu-Ray player up and running, we watched various DVDs that we rented from the movie store. wow, WOW. We couldn't believe our eyes!! The Disney-Pixar movies looked stunning, we watched TAKEN and it was AWESOME.
Honestly, there are NO faults with this DLP. We wanted to get the 65" version, but it was just a little too big for our living room. The 60" is PERFECT for us. The features on this TV are endless, the picture is darn near perfect "out of the box", Blu-Ray makes this DLP TV really SHINE!!
This TV is awesome, no complaints (how could you complain getting one for $995??). Go get this DLP.....you will love it!! (Don't forget a Blu-Ray player!!)
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Great TV, October 6, 2009
I bought this TV to go into the basement that I renovated in my house. I wanted a theather size picture to go into the movie screening room. This TV is amazing. It is rich in color with blacks and whites that are thick and rich which makes all the other colors pop off the screen. HD and blu-ray viewing are great, it's like looking out the window....read full review
I bought this TV to go into the basement that I renovated in my house. I wanted a theather size picture to go into the movie screening room. This TV is amazing. It is rich in color with blacks and whites that are thick and rich which makes all the other colors pop off the screen. HD and blu-ray viewing are great, it's like looking out the window.
It's so light weight for it's size. Me and my 16 year old daughter brought it from the garage into the basement.
The sound however is not that good only 10w speakers, so an audio reciever and speakers are necessary for theather quality sound.
The remote works and does it's job, but could have been better (the buttons are small and confusing).
They advertise the 3D aspect of the TV, but failed to to tell you that you need a high spec computer and expensive 3D glasses to use it.
Even with the above cons I have to say I am very pleased with this purchase. Movie nights and watching the big games are events at my home now for my family and I.
I have heard people say bulbs are expensive for TV's like this and they are, but not for this TV. I went out and ordered a backup bulb from Mitsubishi's web site and only paid $98.00 + tax. Hopefully I wont need it for a long time.
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