Plustek OpticSlim M12 Corporate Sheetfed Scanner

Good device, poor support, September 19, 2008

I purchased this item through Amazon in February 2007. It has performed reasonably well for most applications. I recently upgraded to a new computer and needed to reload the application software. I couldn't find my original disk, so I called Plustek technical support, who told me that the I would need to get a replacement disk from them. But...read full review I purchased this item through Amazon in February 2007. It has performed reasonably well for most applications. I recently upgraded to a new computer and needed to reload the application software. I couldn't find my original disk, so I called Plustek technical support, who told me that the I would need to get a replacement disk from them. But then they said that the serial number of the device that I got through Amazon was not valid and that they would not send me a replacement disk. They would require me to purchase a new scanner from them to get the software that is required.

It appears that unless you purchase this item directly from the manufacturer that the normal support processes don't apply. minimize

Could be better, May 28, 2008

Had to replace my other similar scanner as this was the only one I could find to support Vista 64 bit. It does work just fine with the OS but after a few scans it develops a black line down the center of every document. Calibrating and cleaning will remove it but only for 2 or 3 scans and then it's back...customer service has been less than...read full review Had to replace my other similar scanner as this was the only one I could find to support Vista 64 bit. It does work just fine with the OS but after a few scans it develops a black line down the center of every document. Calibrating and cleaning will remove it but only for 2 or 3 scans and then it's back...customer service has been less than helpful. Hoping that someone else will come out with some 64 support and I'll be switching products again. minimize